Hillcroft LRC

Posts Tagged ‘customer service

Back in March our team submitted three entries for the Council for Learning Resources in Colleges (CoLRiC) Best Practice Awards 2015. This year there were three categories:

  1. customer service
  2. information literacy
  3. reader development.

We put in entries into each category and this week we heard that we’d got second place in the Information Literacy category for Copyright and Plagiarism Using Wordwall which is part of our information skills induction for learners on longer courses. We we use Wordwall with students on handheld devices answering questions on copyright and referencing using the Harvard reference system. We use the Wordwall kit to boost students digital literacy and as a fun activity which lets them get personal feedback on how they’ve done. Here’s one of our activities on referencing a book:

 

Referencing a Book on Wordwall

 

 

 

 

 

 

We also got third prize in the Customer Service category for our Virtual Learning Environment (VLE) Redesign and Dyslexia. For this project we worked with students, tutors and colleagues inside and outside our college to create a dyslexic-friendly look to our VLE, with a user-friendly course content template and accessibility plugins with read out loud and overlay features.

Here’s a view of the overlay accessibility feature in action:

Virtual Learning Environment with Green Overlay

 

 

 

 

 

Read CoLRiC’s press release to find out about other winners.  Many thanks to our students, staff and colleagues on working with us and inputting to our award wins.

 

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